Consultant partners who need to amend their agreed Consultant Partner hours should follow this guide to understand the process to communicate and plan accordingly. If a request to amend hours is approved, there are tasks that you will need to complete.
Communicating the change
You’ll need to contact the People, Culture and Learning (PCL) team at Converge with any request to your agreed CP hours when:
-
You are wanting to increase the total volume of hours (requires approval)
-
Significantly change the arrangement of the total volume of hours (requires approval)
We require communication from you as we’ll need to validate your request and ensure your amended hours fit within our resourcing needs. Converge will decline or accept your request by email.
It can take up to 14 business days for PCL to process this request, so ensure the start date of the changes do not take effect within that minimum notice period.
Amendments to your partner hours can only take effect from the 1st of the Month. We cannot process changes that take affect at other times of the month as this may impact your CP payment calculation.
Please submit these requests to PCL via people@convergeintl.com.au - make sure not to CC any other inbox at Converge to ensure your request is processed. Once approved, the PCL team will instruct the Converge User Support team to process this request.
When your request is approved and processed
It can take up to 14 business days for PCL to process this request, so ensure the start date of the changes do not take effect within that minimum notice period.
If approved, the PCL team will instruct User Support to process any approved changes or amendments to your scheduled Partner hours.
The User Support team will process the request before end of month, with the changes taking effect from the 1st of the month.
Managing approved requests
If your Consultant Partner hours are amended, you may have future booked appointments which are no longer scheduled within your new Consultant Partner hours. These appointments need to be re-scheduled to a new time/date that is within your new Partner hours.
Once the PCL team delegate the task of amending your scheduled Partner hours to the User Support Team (UST), UST will communicate with you any impacted appointments.
Contact impacted customers:
As you have voluntarily requested an amendment your scheduled hours, you will be required to manage this by contacting impacted customers and re-scheduling the appointment accordingly so its now within your new Consultant Partner hours.
If a customer cannot be reached or is not available in your updated CP hours:
You will need to communicate to UST of any customers who cannot be reached or who have indicated to you they are not able be rescheduled within your new CP hours. These customers will be re-allocated by Converge to an alternative associate in our network.